Charlie Pugsley likens himself to Teller, the silent half of US magic duo Penn and Teller. Over recent months, the chief executive of the Building Safety Regulator (BSR) has kept a low profile, while chair Andy Roe has played the Penn Jillette role, explaining the hidden mechanics of the regulator to the outside world.<\/p>\n
\u201cThere\u2019s nothing wrong with one being slightly more quiet,\u201d Pugsley says. \u201cAndy\u2019s a very strong public speaker and very passionate about his experience. I think part of any team is that you\u2019re all going to be slightly different in approach.\u201d<\/p>\n
However, in his first solo interview since his appointment in August, Pugsley is keen to open up.<\/p>\n
\u201cPeople said \u2018Oh, here comes a firefighter,\u2019 thinking I\u2019m somebody who just squirted water. But I was responsible
\nfor all of London\u2019s fire-safety regulation\u201d<\/p><\/blockquote>\nThe Pugsley\/Roe double act arrived from the London Fire Brigade, where the former served as deputy commissioner to the latter. \u201cWe\u2019ve worked in different ranks and roles together,\u201d Pugsley says. \u201cI\u2019ve got a long experience of [working with] Andy, and I\u2019m very convinced about both his moral compass and work ethic.\u201d<\/p>\n
Since the pair\u2019s arrival, the BSR has been transformed from brake to ignition. In our chat, Pugsley confirms that the body is on track to meet its target \u2013 announced in October \u2013 to clear the backlog of legacy new-build gateway two applications for review by the end of January. He is quick to share the plaudits with others.<\/p>\n
\u201cLeadership is really important, and this was part of the reason for the government making the changes in the summer,\u201d he
\nsays. \u201cBut we\u2019re nothing without our great staff.\u201d<\/p>\nHe and Roe are implementing improvements that were already underway, Pugsley adds. But he accepts that their appointment has brought \u201cenergy and pace\u201d to the process.<\/p>\n
Up to the middle of last year, one of contractors\u2019 and housebuilders\u2019 biggest bugbears had been the lack of information or responsiveness from the regulator.<\/p>\n
\u201cI only saw it from the outside half a year ago, and it did feel fairly opaque,\u201d Pugsley says.<\/p>\n
\u201cWe\u2019re going to have a particular focus on [remediation] because there are many people who live in these homes whose lives are blighted\u201d<\/p><\/blockquote>\n
He won\u2019t be drawn on whether this was a deliberate policy, but offers that it was done with the \u201cright rationale\u201d in mind.<\/p>\n
\u201cYou can sometimes achieve much more in an experts’ meeting if you\u2019ve got two structural engineers, than you can get through in a huge handful of emails. You get that collective understanding and a recorded audit trail, just to make sure that everything\u2019s above board.\u201d<\/p>\n
Nonetheless, things work very differently now. A cadre of account managers has been recruited to sit between applicants and the regulatory lead dealing with cases. \u201cThey can [enable] many more conversations,\u201d Pugsley says, \u201cin terms of \u2018What\u2019s your pipeline?\u2019, \u2018How\u2019s that [issue] coming on?\u2019, through to \u2018Oh, you\u2019ve had a difficulty with product X, let me find out.\u2019 It takes away some of the pressure from the team doing the regulatory work, so they can focus on that.\u201d<\/p>\n
Such conversations work both ways, helping to develop greater consistency in BSR decisions, Pugsley says.<\/p>\n
\u201cWe\u2019re actually finding that it has driven our greater awareness of issues that have always been there, but because of the previous model, we wouldn\u2019t have picked them up. Having an independent technical peer review and bringing those [common issues] together can often help drive positive resolutions. And then it starts doing a bit more in terms of standard-setting.\u201d<\/p>\n
The notorious multidisciplinary model for reviewing applications \u2013 under which the BSR would assemble a dedicated team of external specialists to advise on each application \u2013 has been scrapped. Here, Pugsley uses a sporting analogy: \u201cYou had a football team where the players aren\u2019t your own and you don\u2019t know where they\u2019re playing on that particular week, so that makes it quite challenging before you\u2019ve even started.\u201d<\/p>\n
The new in-house approach, also embedded in the legacy application decisions, means \u201cyou\u2019re not waiting six weeks to bring that group together and [\u2026] you\u2019re using a much more consistent set of people\u201d, Pugsley says. \u201cWe\u2019re getting much better results in terms of coming towards the service-level agreement target of 12 weeks.\u201d<\/p>\n
In addition, similar types of scheme are being batched. \u201cIf the buildings are using the same fundamental design principles, it makes sense to look at them at the same time,\u201d Pugsley says.<\/p>\n
However, the regulator has so far stopped short of batching by developer \u2013 a call made last year by Mace chair Mark Reynolds. Pugsley doesn\u2019t rule it out in future, but cites a number of potential hurdles. Smaller developers need the same quality of service as larger ones, he says as an example, while some have a wide range of projects on the go that they approach in completely different ways.<\/p>\n
Despite the strides made on clearing new-build applications, the volume of cladding remediation cases has remained stubbornly at around 280 live cases. Pugsley says the figure is not as bad as it might look. \u201cRemediation has more or less been one in, one out, because there\u2019s a lot of volume coming through,\u201d he says.<\/p>\n
However, in the first half of 2026, he adds, “we\u2019re going to have a particular focus on that area because there are many people who live in these homes whose lives are blighted”.<\/p>\n
“I think certainly in terms of for Andy and myself, the challenges with the [new build] gateway when we first came in, was particularly profound. So that’s why a lot of the focus has been on that. It’s not about remediation not being equally as important.<\/p>\n
“I’ve met with the residents of spectrum building in Dagenham. I spent a year at Grenfell on supporting the fire investigation on scene. So I’m very, very focused on terms of the impact.\u201d<\/p>\n
However, he said that the BSR was working methodically through the different issues facing its workload.<\/p>\n
\u201cIt\u2019s recognizing that there are multiple areas, because it is a hugely complicated space, and we will be working around them. Because you could, for example, come in and say, \u2018let’s try and fix everything at once\u2019. But then arguably, you’re in slightly at danger of doing everything not very well rather than making a difference.\u201d<\/p>\n
Pugsley admits that he is still on a learning curve in getting to know the construction sector. But he was clearly stung by some of the questions about his qualification for the role raised at the time of his appointment.<\/p>\n
\u201cPeople said \u2018Oh, here comes a firefighter,\u2019 thinking that I\u2019m somebody who just squirted water. But in the old role, I was responsible for all of London\u2019s fire-safety regulation, health and safety portfolio and operational policy. So I am not without some experience.\u201d<\/p>\n
His initial impressions of the industry give him hope that the relationship between regulator and regulated will continue to improve. \u201cI have seen plenty of actors in the space who, morally and financially, appear to just want to build good buildings,\u201d Pugsley says.<\/p>\n
\u201cI think many of the people that we\u2019ve worked with want to do the right thing \u2013 because it\u2019s actually quite bad for business if you don\u2019t build safe homes.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Charlie Pugsley likens himself to Teller, the silent half of US magic duo Penn and Teller. Over recent months, the chief executive of the Building Safety Regulator (BSR) has kept a low profile, while chair Andy Roe has played the Penn Jillette role, explaining the hidden mechanics of the regulator to the outside world. \u201cThere\u2019s …<\/p>\n","protected":false},"author":129711,"featured_media":535270,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"footnotes":""},"categories":[79552,570,559],"tags":[],"class_list":["post-535988","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-safety","category-interviews","category-long-reads"],"yoast_head":"\n
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